Work Order Management

Call center agents use a work order management system with chatbot assistance.

Home Layout

The Work Order Home Layout shows how information should work together.

Easy Navigation to most used layouts.
All Reports accessible in a single tab.
Dashboard.
Quick Search.
Ishara, your AI Assistant.

Work order request for AC leak repair in kitchen, logged by James Kelleher.

Work Order Ticket Creation

Available in both Mobile & Desktop views. Divided into 2 easy to use, optimised sections to improve efficiency -

WHITE - For ticket information entry.

GREEN - To allow "Requester" follow up on ticket progress.

Digital work order ticket for plant air conditioning repair with detailed fields and status open.

Work Order (Admin View)

All your work order information & tools in one place in a structured layout -

Job Description
Health & Safety (Note "Red" area which has identified a known risk).
Assign Single or Multiple Engineers / Contractors.
Financial including quotations, cost & time expenditure, Contractor billing.
Reports & Multiple Images
Related Work Permit(s), Risk Assessment, Method Statement.
KPI's.

Help desk dashboard showing ticket counts, costs, statuses, and call types for January 2016.

Dashboard & Reports

Compare months / years and review work levels, performance and financial expenditure.

Over 30 customisable report layouts included.