Customer Support



Compass AFM understands ithat t's not just our award winning software but our customer support experience that is a huge part of the satisfaction our customers experience with our company.
That's why we are dedicated to meeting the needs of those who depend on our solutions by providing outstanding after sales support.

Our 6 Point Commitment

At Compass AFM we understand that not all customers are alike. Some understand all of the technical nuances of data entry while others are completely new to using a database to control their facilities management.
We commit to provide 5 levels of support commitment to our customers;

      1. Always Respond in a Timely Manner
      2. Listen to What Our Customers Have To Say
      3. Treat Our Customers With Respect
      4. Honour Our Commitments
      5. Focus on Customer Relationships - Not Sales!
      6. Admit When We Have Made a Mistake


Support Overview

Compass AFM provides support designed to suit your business' specific needs. Most problems can be solved by visiting help module in the database. Otherwise you may need to contact us directly.

Each of our customers is assigned a dedicated contact person. You will be given full contact details including their mobile (cell) phone number and they can be contacted at any time to deal with any issues that you may have.
There are several ways to contact our support team . Please select the method that works best for you below.


Built In Help Desk

Log your support request from within Facility Manager.

Video Tuturials

Follow step by step guides on how to use each module.

Phone Support

Talk to our customer care team to get your problems resolved.

Email Us

Email lets us answer your queries and fix your problems.

Live chat

Use live chat to communicate one-to-one with us in real time.


 


View Videos


+353 (0) 26 23616


support@compassafm.com


Skype
Google Hangouts


Hours
Phone and e-mail support is available during the hours of operation of Compass AFM customer support. The standard support hours are Monday to Friday, 9:00am to 5:00pm GMT, excluding holidays.

 
Facility Manager EAM
90   Day Test Drive
 
Service Desk
Support Services

Client Login
Facility Management
Energy Management
Helpdesk Management
Case Studies
About Compass AFM
Contact
Compass AFM
Killarney Road
Macroom, Co. Cork
Rep. of Ireland
Tel: 00353 26 23616
Email: sales@compassafm.com