A Help Desk is the starting point for most companies using CAFM software, as many initially do not want all the features of a full EAM solution. However Compass Service Desk is derived from our Facility Manager EAM which allows it to be fully upgradable, without changing to a new software package.
Compass Service Desk suits any company that needs a user friendly, flexible, customisable, versatile and highly reliable Help Desk. Being Cloud based allows you to manage a single or multiple properties. It is offered as an unlimited user / data site licence.
This multi functional Help Desk allowing you to administer callouts / tickets from quotation to invoicing. The self-service portal facilitates easy request creation, keeps end users informed on ticket progress and approvals, and much more. Service Desk is so easy and fast to use, you can easily manage your own Help Desk without paying expensive call centre or management company agent fees.
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Log and track requests for single or repetitive incidents
Full details of your suppliers & contractors including documentation
Build a simple register includes Health & Safety option
Use to both generate and evaluate quotations
For contractors, invoice before leaving site
Create new orders or store from accounts package
Easy access for in-house engineers and sub-contractors
Keep track of all your remedial work and PPM schedules